Frequently Asked

Return policy

At Firmly Technologies Inc., we want you to feel confident in your purchase. That’s why we offer a hassle-free 30-day return policy, witha 15% restocking fee. If you’re not completely satisfied with your order, simply reach out to our dedicated customer support team within 30 days of your purchase, and we’ll gladly assist you with the return process. We cannot accept drones returns simply because they are damaged. We believe in the quality of our products and strive for your satisfaction. Shop with peace of mind knowing that we’ve got you covered. Firmly Tech – Where satisfaction is guaranteed.

I'm new to flying is there any training before i fly my drone

Looking to prevent crashes when flying your drones? We recommend trying out a flight simulator before taking off. LiftOff, with its extensive content and fun gameplay, is a top choice, but make sure you have a decent PC to play it. FPV Air 2 is another great option that offers customizable physics for a more realistic experience. And if you’re looking for a free simulator, FPV Drone Simulator is your best bet. Don’t risk damaging your drone, get some practice in with these top-notch simulators. Firmly Tech – Where satisfaction is guaranteed.

How long does it take to get my drone built and delivered

At Firmly Technologies Inc., we understand that time is of the essence when it comes to getting your drone built and delivered. That’s why we strive to provide a seamless and efficient process. It typically takes about 7 business days to get all parts delivered and assembled, plus however long shipping takes. Rest assured, our dedicated team is working tirelessly to ensure your drone is built to perfection and delivered to your doorstep as quickly as possible. Trust Firmly Tech for a hassle-free and timely drone experience. Satisfaction guaranteed.

What happens if i damage my drone

At Firmly Technologies Inc., we understand that accidents happen, especially when it comes to drones. That’s why we offer hassle-free fixes for drone damages at an affordable price. For only $65 plus the cost of parts, our talented team of experts will repair your drone and have it back in the air in no time. Whether it’s a cracked frame, a damaged propeller, or any other issue, we’ve got you covered. Trust Firmly Tech for all your drone repair needs. Satisfaction guaranteed.

Can i add upgrades and changes to my drone

Upgrade your drone experience with our fully upgradable drones. At Firmly Technologies Inc., we use the state-of-the-art betaflight firmware to power our drones, giving you full access to make changes and add upgrades. Whether you’re a beginner or an expert, our drones provide the flexibility to customize and enhance your flying experience. Discover the endless possibilities and unlock your drone’s full potential with Firmly Tech – Where satisfaction is guaranteed.

Do i need to be licensed to fly?

To prevent any problems with your local state and government laws, it is essential to be aware of the drone regulations and rules in your state, as well as the FAA laws. Make sure to visit the FAA website at https://www.faa.gov/uas for detailed information on drone regulations and guidelines. At Firmly Technologies Inc., we prioritize safety and compliance, ensuring that you have the necessary knowledge to fly your drone legally and responsibly. Fly with confidence and peace of mind, knowing that we’ve got you covered. Firmly Tech – Where satisfaction is guaranteed.